Balanced Scorecard and

Performance Measures (Endorsed

by Institute of Leadership &

Management -UK)

Course Overview

Aligning business activities to an entity’s vision and strategy is a must to ensure operational excellence. This will require specific processes to communicate objectives in a clear manner to all stakeholders, and a robust system to monitor the organization’s performance against strategic goals from all perspectives.
The balanced scorecard (BSC) is a tool that allows managers to better follow and understand not only how their staff is performing, but also how that performance relates to the overall growth of the organization.

Course Objectives

At the end of the course, the participants will:

• Understand the concept and origin of the Balanced Scorecard;
• Use the Balanced Scorecard process;
• Understand the Nine Step Methodology for implementing a balanced scorecard project;
• Prepare the organization to implement a balanced scorecard system;
• Understand what is Performance Management;
• The balanced scorecard methodology;
• The Four Perspectives of the balanced scorecard;
• Establish performance measures;
• Define organizational Vision, Mission, Strategy;
• Be able to use Key Performance Indicators;
• Choose your process, form a team and develop a baseline for comparison;
• Align strategy and work throughout the organization;
• Cascade the balanced scorecard throughout the organization;
• Manage employee motivation during the change.
• Link strategy to resource decisions;
• Balanced scorecard roll out, training and management.

Target Competencies:

• Management and leadership

• Strategic planning

• Performance management

• Influencing and communicating for impact

• Innovation

• Analytical thinking

• Entrepreneurship

Who Should Attend This Course?

• HR managers and officers

• Heads of departments

• Executives,

• Planners and analysts

Course Detail

No. of Days : 3 days
Course Dates : 28th – 30th April 2019
Course Timing : 09:00 AM – 03:00 PM
Course Language : English
Course Venue : Fully Equipped Training Facility at a 5 stars hotel, in addition to serving breakfast and lunch during breaks.